Request and Complete a Pulsz Redemption

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Pulsz lists Online Banking, Skrill and Gift Card as redemption methods. The method available for a request can depend on the requirements attached to that option.

Redemption requests are subject to verification, review and approval. Any required steps must be completed within 90 days.

If those required steps are not completed within the 90-day window, the request can be automatically declined. Coins associated with that request are returned to the account, and a new redemption request can then be submitted.

Choose an Eligible Redemption Method

Compare the listed redemption methods before submitting a request. Some methods have specific banking routes or eligibility conditions.

Regardless of the method selected, a redemption request remains subject to verification, review and approval, and required steps must be completed within 90 days.

Complete Verification, Review and Approval

Submitting a redemption request does not complete the process by itself. Identity verification is required before the first prize redemption, and the request remains subject to review and approval.

• Complete identity verification when it is required for the first prize redemption.
• Prepare a government-issued photo ID when requested.
• Prepare the requested selfie with the identification document.
• Provide proof of address if it is requested as part of verification.
• Complete any remaining review or approval requirements attached to the request.

Before the first prize redemption, review the verification document requirements and prepare any requested files.

Finish Required Steps Within 90 Days

The 90-day rule applies to completing the required redemption steps. It should not be treated as a universal promise about how long every approved redemption takes.

1. Submit the redemption request using an eligible method.
2. Complete the required verification, review or other requested steps.
3. Finish those requirements within 90 days.
4. If the requirements are not completed in time, the request can be automatically declined.
5. Coins associated with the automatically declined request return to the account.
6. A new redemption request can then be submitted.

The completion window therefore concerns outstanding requirements on the request, not a guaranteed redemption-processing time.

Understand Online Banking Redemption Options

Online Banking is one of the listed redemption methods. The banking route may use Trustly or Standard ACH, depending on the option that applies to the request.

Trustly and Standard ACH are possible routes within Online Banking rather than separate universal promises for every account. The request still remains subject to the same verification, review and approval requirements.

Check Skrill Eligibility Before Requesting

Skrill has a method-specific eligibility condition. A previous Gold Coin purchase made with Skrill is required before Skrill can be used for redemption.

• Confirm that a previous Gold Coin purchase was made with Skrill.
• Use the same confirmed method condition when deciding whether Skrill applies to the request.
• Remember that Skrill redemption is still subject to verification, review and approval.

If you plan to use Skrill, check the earlier Skrill purchase requirement before submitting the redemption request.

Troubleshoot a Redemption That Cannot Proceed

If a redemption request cannot move forward, start with the confirmed method and completion requirements rather than assuming one universal cause or processing time.

Verification or Approval Is Still Required

Check whether identity verification, review or approval is still outstanding. Complete the requested step before treating the request as a general delay.

The 90-Day Window Has Expired

If required steps were not completed within 90 days, the request can be automatically declined. The associated coins return to the account, after which a new redemption request can be submitted.

Your Redemption Method Is Not Eligible

Check the condition attached to the selected method. For Skrill, confirm that a previous Gold Coin purchase was made with Skrill; for Online Banking, the applicable bank route may be Trustly or Standard ACH.

If the request still cannot proceed after those checks, continue with redemption support and provide the relevant request details.

Keep Purchases and Redemption Separate

Buying Gold Coin packages and requesting a prize redemption are separate actions. A Gold Coin purchase uses supported purchase methods, while redemption follows its own methods, eligibility conditions and approval requirements.

Pulsz does not offer real-money gambling, so these actions should be described using the product terms for Gold Coin purchases and prize redemption rather than real-money gambling terminology.

FAQ – Pulsz Redemption Questions

Which Redemption Methods Does Pulsz List?

Pulsz lists Online Banking, Skrill and Gift Card as redemption methods.

Can I Redeem Through Online Banking?

Yes. Online Banking is listed as a redemption method, and the bank route may use Trustly or Standard ACH.

Can I Use Skrill for Redemption?

Yes, when the method condition is met. Skrill redemption requires a previous Gold Coin purchase made with Skrill.

Can I Choose Gift Card Redemption?

Yes. Gift Card is listed as a redemption method.

Can Online Banking Use Trustly?

Yes. Trustly can be used as a route for Online Banking redemption where that option applies.

Can Online Banking Use Standard ACH?

Yes. Standard ACH can be used as a route for Online Banking redemption where that option applies.

What Does Skrill Redemption Require?

Skrill redemption requires a previous Gold Coin purchase made with Skrill.

Is Verification Required Before Redemption?

Identity verification is required before the first prize redemption, and redemption requests are also subject to review and approval.

Are Redemption Requests Reviewed Before Approval?

Yes. Redemption requests are subject to verification, review and approval.

How Long Do I Have for Required Steps?

Required redemption steps must be completed within 90 days.

What Happens After Automatic Redemption Decline?

If a request is automatically declined because required steps were not completed within 90 days, the associated coins return to the account.

Can I Submit a New Redemption Request?

Yes. After an automatically declined request returns the associated coins to the account, a new redemption request can be submitted.