Manage Your Pulsz Account and Access

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Your Pulsz account is limited to one account per person. If you lose access to the account you already have, do not create another one as a workaround.

If you suspect that the account has been compromised, contact support about the security problem. Account inactivity also matters: Virtual Coins can expire after 60 consecutive days without gameplay.

Account closure is handled through support. Registration details should also stay consistent with the identity information used later when verification is required.

Account Rules for Access and Security

The main account rules apply to the account you already have. One person may have one account, and losing access does not create an exception to that rule.

• Use the existing account rather than opening a replacement account.
• If access is lost, recover access to the existing account.
• If you suspect a security problem, report it to customer support.
• Keep the account active if you want to avoid the 60-day inactivity consequence for Virtual Coins.
• Use support when you want to request account closure.

For the broader conditions that govern account use, review the account and eligibility rules.

Recover Access Without Creating Another Account

If you cannot access your existing account, start with the login method originally used to register. The account remains tied to that method.

For an account created with email, use Forgot Password to request password-reset instructions. If the account was created through Google or Facebook, the password is managed through that provider.

Creating a second account after losing access would conflict with the one-account rule. The correct next step is to recover the existing account or contact support if access still cannot be restored.

If you still cannot use the method tied to your account, follow the steps to recover account access.

Protect the Account After a Security Problem

If you believe someone else may have gained access to your account, treat it as a security problem affecting the existing account rather than creating another account.

• Stop trying to solve the problem by registering a second account.
• Keep the existing account details available for the support request.
• Describe the security problem clearly when you contact support.
• Use the official support channel for the account-specific request.

If the security problem remains unresolved after the first checks, contact customer support with the relevant account details.

Understand Inactivity and the 60-Day Rule

Account inactivity is different from losing login access or asking for account closure. The relevant inactivity condition is 60 consecutive days without gameplay.

After that period, Virtual Coins can expire. That consequence is tied to inactivity; it should not be described as an account ban or as a failed login.

Losing access, remaining inactive and closing an account are separate situations:

• Lost access means you need to recover the existing account.
• Inactivity for 60 consecutive days can affect Virtual Coins.
• Account closure is a separate request handled through support.

Close Your Account Through Support

If you want to close your account, request account closure through support. Do not open another account as a substitute for the account you want to close.

• Use the account that is being closed as the basis of the request.
• Contact support by the available official channel.
• You can use support email or the Contact Form for the request.
• Provide the account details needed to identify the account correctly.

The closure process belongs to the existing account and should be treated separately from sign-in recovery or new registration.

Keep Account Details Consistent

Account identity should remain consistent across registration and later verification. The details used when the account is created should match the identification information used when verification is requested.

This matters because identity verification is required before the first prize redemption. Keeping registration and identity details aligned helps avoid turning an account-detail mismatch into a separate verification problem.

Eligibility checks at registration also remain relevant to account use, including the age and location confirmations required when the account is created.

Common Account Situations and Next Steps

You Lost Access to the Account

Recover the existing account rather than creating another one. Start with the original login method and use the corresponding password-recovery process if needed.

You Suspect the Account Was Compromised

Protect the existing account and report the security problem to support. Do not create a replacement account to work around the issue.

You Have Not Played for 60 Days

After 60 consecutive days without gameplay, Virtual Coins can expire. Treat this as an inactivity consequence rather than a login or closure issue.

You Want to Close the Account

Request account closure through customer support. Use the available official support channel and provide the account details needed for the request.

FAQ – Pulsz Account Questions

How Many Pulsz Accounts Can One Person Have?

One person may have one Pulsz account. Creating another account after losing access to the existing one would conflict with that rule.

What Should I Do After Losing Access?

Recover access to the account you already have. Use the original login method and the appropriate password-recovery route instead of creating a new account.

How Should I Report Compromised Account Security?

Contact customer support and describe the suspected security problem affecting your existing account. Keep the relevant account details available for the request.

When Do Virtual Coins Expire From Inactivity?

Virtual Coins can expire after 60 consecutive days without gameplay.

How Can I Request Account Closure?

Request account closure through customer support using an available official support channel.

Can I Register Again After Losing Access?

No new account should be created simply because access was lost. Recover the existing account instead, consistent with the one-account rule.

Must Registration Details Match Identification?

Registration details should match the identification used later for verification.

How Long Until an Account Becomes Dormant?

The relevant inactivity period is 60 consecutive days without gameplay, after which Virtual Coins can expire.

Which Support Channel Handles Account Closure?

Account closure is handled through support. Support email and the Contact Form are available channels for an account-related request.

What Login Method Stays Linked to My Account?

The login method originally used when the account was created remains tied to that account.

What Eligibility Confirmations Apply Before Account Creation?

Registration includes eligibility confirmations such as meeting the age requirement, being outside restricted locations and accepting the applicable Terms.

Can Account Security Problems Affect Payment Access?

A security problem should be resolved through account support before relying on account-dependent actions. The available account facts do not establish a separate automatic payment restriction caused by a security issue.