Complete Pulsz Verification and Upload Documents
Play with bonus
Pulsz requires identity verification before the first prize redemption. Prepare the requested identity documents before continuing with that process.
Verification requires a government-issued photo ID and a selfie with the identification document. These items are used to confirm the identity connected to the account.
Proof of residential address may also be requested. When address evidence is required, the document must have been issued within the last three months, and requested files should be uploaded through your account.
Prepare Your Identity Documents
The core verification requirements combine identity evidence with any additional documents requested for the account. The first prize redemption is a confirmed trigger for identity verification.
- Prepare a government-issued photo ID.
- Provide a selfie with the identification document.
- Provide proof of residential address if it is requested.
- Check that requested address evidence was issued within the last three months.
- Keep the identity details consistent with the account information used for verification.
Not every conditional document applies in every situation. Prepare additional address or payment evidence when it is specifically requested.
Check Accepted Photo ID Examples
The required identity document is a government-issued photo ID. Confirmed examples include a Driver’s license, State/National ID and Passport.
| Photo ID Example | Verification Use |
|---|---|
| Driver’s license | Government-issued photo ID example. |
| State/National ID | Government-issued photo ID example. |
| Passport | Government-issued photo ID example. |
A selfie with the identification document is also part of the identity-verification requirement.
Use Recent Proof of Address
Proof of residential address may be requested as part of verification. When it is required, the address document must have been issued within the last three months.
This address requirement is conditional rather than universal. Check the date on the requested document before submitting it.
A bank statement can also be relevant to payment verification. When a bank statement is requested for that purpose, it must likewise be no older than three months.
Upload Documents Through Your Account
Requested verification files should be submitted through the confirmed account upload route rather than sent as email attachments.
- Open My Account.
- Select Upload Your Document.
- Choose the requested verification file.
- Submit the document through the account upload route.
Do not email verification documents. An email may tell you that additional evidence is needed, but the actual verification files should still be uploaded through your account.
Prepare Payment Verification Evidence
Additional payment evidence may be requested depending on the payment method being verified. These items should be treated as conditional requirements rather than documents every user must provide.
- For Apple Pay or Google Pay verification, prepare the Device Account Number if requested.
- Provide the last four digits of the linked card when that evidence is requested.
- For bank verification, prepare a bank statement if requested.
- Make sure a requested bank statement is no older than three months.
- Upload the requested payment evidence through the account rather than by email.
Respond to Additional Document Requests
The verification team may email you if additional documents are required. Treat that message as notice of the additional requirement rather than as an instruction to send verification files by email.
Review what evidence has been requested, prepare the relevant document and use the account upload route to submit it. If proof of address is among the requested items, apply the three-month recency rule.
This keeps the notification step separate from the document-submission step: email can communicate the request, while the account is used to upload the files.
Continue After Verification Requirements Are Complete
Identity verification is one requirement connected with the first prize redemption. Completing verification does not by itself guarantee approval or establish a universal completion time for the redemption process.
Redemption requests remain subject to their applicable review, approval and completion requirements after the identity-check step is satisfied.
After completing the required verification steps, continue your redemption request under the applicable redemption requirements.
Common Verification Problems and First Checks
Your Address Document Is Too Old
If requested proof of address was issued more than three months ago, prepare a more recent residential-address document before uploading the requested evidence.
You Need to Submit Payment Evidence
Check which payment evidence was requested. Apple Pay or Google Pay verification may require the Device Account Number and the last four digits of the linked card, while bank verification may require a bank statement no older than three months.
You Receive an Additional Document Request
An email may notify you that more verification evidence is required. Prepare the requested files, but upload the documents through your account rather than sending them by email.
FAQ – Pulsz Verification Questions
When Can Pulsz Ask for Verification?
Identity verification is required before the first prize redemption. Verification can include a government-issued photo ID, a selfie with the identification document and additional evidence when requested.
What Photo ID Can Pulsz Accept?
Confirmed government-issued photo ID examples include a Driver’s license, State/National ID and Passport.
Does Pulsz Require a Selfie?
Yes. Verification requires a selfie with the identification document.
When Is Proof of Address Required?
Proof of residential address may be requested as part of verification. It is a conditional requirement rather than a document that must be presented in every case.
How Recent Must Address Documents Be?
When proof of address is requested, the document must have been issued within the last three months.
Can I Use a Driver’s License?
Yes. A Driver’s license is a confirmed example of a government-issued photo ID for verification.
Can I Use a Passport?
Yes. A Passport is a confirmed example of a government-issued photo ID for verification.
Where Do I Upload Pulsz Documents?
Use the account upload route through My Account and Upload Your Document to submit requested verification files.
Should I Email Verification Documents?
No. Verification documents should be uploaded through your account rather than sent by email.
Can Pulsz Request Payment Evidence?
Yes. Payment verification may require evidence such as Apple Pay or Google Pay account details or a recent bank statement, depending on the method being checked.
Can Pulsz Request Additional Documents?
Yes. The verification team may email you when additional documents are required, but the files themselves should be uploaded through your account.
How Does Verification Affect Redemption?
Identity verification is required before the first prize redemption. Completing verification satisfies that requirement, but it does not guarantee redemption approval or establish a universal completion time.